14 day Damaged or faulty on arrival product guarantee

If one or more of the items you receive is damaged, faulty or does not work, this guarantee will protect you.

 

What we need from you

 

1. The order number and item number;

2. A photo or video showing the problem;

3. A photo of the shipping label and original packaging;

 

We will review your claim and contact you if we need more information; If approved, we will arrange a replacement part or a partial refund for the defective product. We will pay for the defective part through a replacement part or a partial refund of the defective product. If you are very dissatisfied with this product, please do not hesitate to contact us, our customer service team will provide you with a complete solution.

 

60 Day Conditional Return Guarantee

Within 60 days, if there are no quality or appearance issues, but you are still unhappy with your purchase and the product is still in brand new condition, we can arrange a partial refund. This refund will be for the price of the item, excluding delivery charges.

If a product is damaged or does not work, please refer to our 14 day product guarantee or the guarantee for its category. The return package should include all accessories for that product.

 

Please note

If you need to return an item, please contact our customer service team in advance. Lakiq will not be responsible for returned items without prior notification.

If you find yourself in this situation, please do not hesitate to Contact Us to submit your claim.

 

Cancellation guarantee

To cancel an order or change an item that has not been processed, please contact us as soon as possible.

If your order has already passed the expected dispatch date and has not been dispatched, you can cancel the order and request a refund, which will automatically be returned to your payment account within 5 working days.

 

Orders that have already been dispatched cannot be cancelled. If you are not satisfied with your purchase within 60 days of receiving it, you are protected by our 60 Day Return to Us Guarantee.