General Policy

We sincerely hope you enjoy our products and want you to feel that every item is a perfect fit for your home. If it's not, we'll help you sort it out and get you on your way.

We encourage you to do a thorough check when you receive your parcel and make sure the items are the ones you specified. If you are going to exchange/return the product, please make sure that you have the products in good condition, which means that the products could be sold again as normal merchandise, not damaged or deformed, no stains, not used, together with the original packaging and the original receipt or invoice.

Damaged or faulty items on arrival

Defective or damaged items can be easily returned, please contact us within 14 days of delivery and follow the 14 day product guarantee procedure. The party responsible for the damage will have to pay for the return postage. The return package should include all accessories for that product.

If the item is of high value, we may ask you to return it. Please include all accessories such as cables, chargers and batteries in the return package. If an accessory or component is missing, we will ask you to pay for it.

1. If we have sent you a faulty, damaged or incorrectly delivered item, you are entitled to either a partial or full refund, or a free replacement. In the case of lost items, we will reship them to you if they are in stock, otherwise you will receive a refund.

2. If you suspect that your item has been damaged in transit, please take photos or video to visually document the problem. Including pictures of the damaged item, its packaging and the label on the outside of the package will help speed up the process.

3. Please contact us before returning a faulty item to obtain the return address and other instructions. Lakiq is not responsible for returned items without prior notification.

Returns

Within 60 days, if there are no quality or appearance issues, but you are still unhappy with your purchase and the product is still in mint condition, we can arrange a partial refund. This refund will be for the price of the item, excluding delivery charges.

If a product is damaged or does not work, please refer to our 14 day product guarantee or the guarantee for its category. The return package should include all accessories for that product.

After 60 days from delivery

Requests for refunds or replacements after 60 days from delivery will NOT be accepted.

Please contact our customer service department for further information.

Suggestions and reminders

1. Retain all packaging materials and shipping documents that may be required to process your return request;

2. Once you have returned the product, please send us the tracking number and a copy of the delivery note; if we do not receive this information, we will have to wait for the product to arrive at our warehouse.

3. Refunds will be made to the same payment method you used to place this order. All intermediary and bank charges will be at the customer's expense;

4. You can refuse to sign for a package if you find it is broken or open. Accepting a broken or damaged package may affect your right of return;

5. We can arrange a refund or replacement of the product upon receipt of the faulty item;

6. Please include a note inside the return package with the following details (this will speed up your return request)

   a. Your order number;

   b. The product ID or name and quantity;

   c. a brief description of the problem.

If you have made a purchase from Lakiq, this means that you have read, understood and agreed to our cancellation and return policy described above. Lakiq reserves the right to make changes and/or improvements to this policy. Any changes will be updated in the relevant section of the forum or help centre.